FAQ
1. General
The service by Wilgo is designed for a passenger on a wheelchair, as well as for anyone impaired who needs assistances. Accompanied passengers up to three can take a ride, of course.
Yes, absolutely!
Wilgo is non-smoking vehicle, and any electronic cigarette are also prohibited.
Wilgo takes care of you both in English and Japanese.
If requested, Wilgo can arrange the licensed guide for your travel plan in Japan.
2. Equipment
Yes, Wilgo has the standard wheelchair (free of charge) and the reclining wheelchair (2,000 yen pre a ride). It’s possible to make the reclining one full flat like a bed, so that anyone who have a pain on back or waist can get comfortable ride.
Please be advised that the reclining wheelchair can not be used with straight up position, due to the limited height inside of vehicle.
It’s better for you to take your own wheelchair, which you are familiar with.
Please check the size of your wheelchair if it fits on the platform of the lift.
The length of your chair, from front to rear including wheels, has to be less than 1,075 mm (42 inches), and also the width of your chair has to be less than 765 mm (30 inches).
Please be advised that the hight inside of vehicle is 1,300 mm (51 inches), and the rear gate of the vehicle has only 1,180mm (46 inches) height. It would be hard to get on through the gate if the total height of the wheelchair including height of person sitting on it is more that 46 inches. Also the width of it should be less than 650mm (25 inches)and that your wheelchair can not be located next to accompanied passenger seat side by side if the width of your chair more than 650 mm (25 inches), due to the limited cabin width.
Upon requests, Wilgo may be able to arrange seats.
Feel free to ask in advance for your comfortable ride.
3. Fee
Wilgo has the certified taxi meter, which is tested every year by MLIT (Ministry of Land, Infrastructure, Transport and Tourism).
Pick up fee
Each reservation requires the pick up fee, up to 730 yen, depending on the distances from Wilgo office to your designated pick up point. If the distance is less than 2 Km (1.24 miles), the pick up fee would be less than 730 yen.
The pick up fee will be included into driving fee on the taxi meter at the destination.
Driving fee
The taxi meter starts working as Wilgo leaves our office to calculate pick up fee. Once passengers get onboard and the vehicle starts, the meter gets into driving mode, adding 90 yen every 280 m (0.17 miles) and/or every 105 seconds if the vehicle moves less than 10 kmh due to traffic situation. The total amount will be displayed on taxi meter located at center console of the vehicle.
Operation fee
Each ride of wheelchair passenger requires Operation fee of wheelchair lift, 1,000 yen.
Late night and early morning fee
From 10 pm to 5 am, the driving fee would be 20% more.
Assistance fee
This fee may vary as your request of assistance, such as accompanying and taking care of you at your destination. Please ask a quote in advance.
Yes!
Following credit cards and Electronic payments are acceptable.
– VISA, Mastercard, American Express, JCB, Diners Club, Discover
– Apple Pay, Google Pay, QUICPay, iD
– Rakuten Pay, LINE Pay, PayPay, UnionPay(銀聯), Alipay, WeChat Pay
– more…
For a passenger with IC chip embedded credit card of Visa, Mastercard, JCB, please get your own 4 digits PIN ready. American Express, Diners Club, Discover credit card would be swiped in the case of exceeding the amount limit. The transaction details will be emailed if you want. No paper credit card receipt available, although the taxi meter receipt should be issued.
Hourly fee is available as follows;
First one hour: 4,650 yen
Additional every half hour: 2,110 yen
This hourly fee is only applicable for your ride within Tokyo prefecture. If you plan to go outside of Tokyo prefecture, please ask a quote.